Auto Spa

I have been a long time customer of Auto Spa, I always give them the benefit of the doubt, always giving them a chance to correct and fix the issues that I find. I took my car for a $50 car wash and when it's all done you can see water marks and spots all over the car on all parts of the body. yes I understand it's water spots but it just came out of the wash and you have six people working on it so when I brought it to Mike the manager's attention he basically acted like he was blind and couldn't see anything I wasn't asking for my money back but I was asking for somebody to take a little bit more time and patience with my vehicle. I mean at the end of the day it's not cheap it's not a $12 7-Eleven car wash now is it. I don't think I will ever go back there I don't think they value there customers. if you can't listen to the customers complaints and problems with a service that they are paying you to provide to them how will you ever become better. Not happy

Been coming here and it was usually okay for $27. This time I payed extra $5 for some fancy prewash. My car, at the end, had some splashes or whatever chemical they used, front and back, they didn't clean my cup holders at all, lots of dust and dirt left there... I called the manager and they told me "oh it's your paint, whoever did you paint job is bad" lol my car paint was awesome few days ago, and plus my paint couldn't have go bad because there was no sun for the past 3-4 days, just rain, which is why I took my car for a wash. They don't care! I'll never bring my car here again and I'll stick to my own car wash! The way you guys clean, you should clean toilets!!!

Drive through machine washes don't blow dry anymore and are faulty, one of them charged me for the 10$ premium wash when I selected the 5$ express. During a separate visit the self serving brush wash area charged me 10$ as well for what was supposed to be a $2.50 session. Staff is rude and confrontative. Got grilled at by two staff members for waiting for a closed self service lane that had no indication it was closed aside from a singular yellow cone blocked out of view by a gentleman vacuuming a vehicle. During another separate visit had an emergency with my vehicle after a wash and had to park in an open space to check the engine and turns out it was a spot for the detailing crew, again no signs/cones anything but that staff needed me gone quick for the customers that weren't there. "Manager" is patronizing and dismissive. Claims they've closed the self serving brush portions until six o' clock at night because the detailers are getting wet from the mist when in use. While i'm speaking my opinion they've probably just got tired of refunding people due to their busted card reader they decided to install into the self service brush sections to "keep up with consumer demand". Using quarters worked just fine. I don't write reviews and I don't expect bottle service and a hot towel at the express car wash but there are foundational problems that should not be happening at a business that's been as active and as experienced for the decades they've been there. Wake up and smell the coffee soon before a Pink Bird comes with paper and ink.