El Car Wash - Airport / Le Jeune

I have been to more than 5 El Car Wash locations in the Miami area and this one is certainly the one with the oddest layout which detriments the overall experience. The area for the wiping and vacuuming after the wash is at the entrance and along the only lane they have when you head in. Let’s say you vacuum before the car gets washed, but what about the wiping/drying after the car goes through washing. There is no way to return to the area where you are supposed to wipe your car and if for some reason you manage to do it, there is no exit as it is one way and it only leads to to the washing area again. They need to figure something out because it is indeed an inconvenience. I love El Car Wash and will continue coming but not to this specific location.

Jorge is exceptional and caring with customers. He really made my trip to El Car Wash a better experience by checking on if I needed some cleaning products and simply being nice and asking about my day and where I was from. Being a good person goes a long way and when you have good people working for you, customer will associate that nice person with the company. Jorge is the type of leader you need at a company who takes initiative with customers. Also, upgrading my car wash today because of that kind of service. I'm from the Midwest so being personable with me is A1. Thanks Jorge you brightened my day! Glad I stopped by!

Careful with your credit cards and those kiosk! They will sign you up for a membership that costs $40 a month that you can’t even use! I called to get my money back and according to them they can’t because my information (credit card) is correct! But my name and tag number doesn’t match! Make it make sense! Never again will I go to el car wash again! And it if could I would rate it a zero star!

I just wanted to say thank you for the great service I’ve consistently received at your car wash. The team is always friendly, and my car looks amazing every time — it really shows that you all care about the work you do, and it’s very much appreciated! I did want to kindly mention two small things, just as friendly feedback: I noticed that a previous comment I left was edited and reposted under an employee’s name. I’m sure it came from a good place, but I would prefer that my feedback stay in my own words. I ended up removing the comment because of that. On my last visit, the cars in the tunnel felt a bit too close together. My car was sent in a little too soon, and I could feel the lower rollers quite a bit during the wash, which made the ride a little uncomfortable. If possible, a bit more spacing between vehicles would make the experience even better. Thank you again for all the hard work you do — it really doesn’t go unnoticed. I’ll definitely be back!