Pacific Hand Car Wash

UPD: I came back the next day and the manager took care of everything -he removed all the scratches in just 30 minutes. He was kind, professional, and truly went above and beyond. I really appreciate the quick response and excellent customer support. Thank you for making it right and for taking such good care of your loyal customers. I’ve always loved this car wash and have been a loyal customer. But today, right after my visit, I noticed scratches on the driver's side while parked at Whole Foods. This is especially upsetting because I just bought this BMW i4 three weeks ago, and this was its very first wash. I even drove back to the wash, but unfortunately, it was already closed. I’m really disappointed and upset - I've trusted this place with all three of my BMWs over the years, and I always tip well.

I let water spots dry onto my car and bake in the sun for 2 months. It was an expensive repair, but these guys fixed it. The car initially came back with some abrasion marks where they had to dig deep into the clearcoat, but Kevin repaired it for me the next day no questions asked. You will have to pay for quality work here, but you will receive quality work.

They did a good job cleaning my car overall, but after paying $100 + tip for a "Deluxe Detail" it was pretty annoying that they didn't wash my windshield at all. Unfortunately, I didn't notice until I was driving away--which is when I took the attached picture, just down the street. But they finished my car as one of the last ones after closing time and I was running late elsewhere, so I couldn't really bring it back for them to finish. So, I just got 9/10 of a Deluxe Detail for full price. I think they're still one of the better options in the area for a car wash, but for those prices I expect better reliability. I'll certainly be more watchful next time I go there.