Sud Stop Car Wash

Been a sudstop member for months now and have to say this is the best car wash I’ve been to. The actual car wash itself is everything you can ask for with a total wash of my car while being speedy which helps when I don’t have much time. There are so many vacuums available that I’ve never had to wait for one to be available. Additionally, their staff are some of the friendliest I’ve met. One of their attendants Antonio was very kind and friendly, helping me out with anything I needed while I cleaned the inside of my car. That level of customer service is something rarely seen at car washes given the amount I’ve been to. This place has over delivered what I expected for the membership!

I’ve spent over a decade in people management with a Fortune 500 company, so I understand that there are times when customers aren’t in the right—though that should be clear and egregious, and never confronted in a confrontational way. This morning (around 7:10 am), I visited Sud Stop on Hallandale Beach Blvd to use my monthly membership for a quick wash. Upon entering, I noticed two tall plastic cones placed inside the curb, spaced in a way that did NOT clearly suggest a lane closure. I assumed they were part of an opening/closing setup and that the facility was open, which may have been an incorrect assumption. While maneuvering my SUV with larger tires, I clipped one cone and it fell over. When I reached the entrance, I also saw a ladder inside the equipment area, which indicated the station might be closed. I exited and began cleaning my interior. At that point, an older gentleman (appearing to be a manager or supervisor) approached and asked, “Why did you run over my cones?” The tone and timing of the question felt unnecessary and put me on the defensive. I explained that I hadn’t clearly understood whether the lanes were blocked, and I didn’t intend any damage. I suggested perhaps spacing the cones differently, then this guy stated, “maybe I should have 3 out there.” Turned and walked away. If this person is the face of Sud Stop’s management, I would expect a more professional and customer-focused approach, especially with customers who are simply trying to understand a situation and use a service they’ve paid for. At this point I will cancel my membership and loudly express my dissatisfaction with customer service, and dissuade anyone from a membership. It is too bad because the product isn’t bad.

Super convenient location, pretty reasonable prices, a lot of vacuums and tools to clean the interior of your car. Super friendly staff—especially Randell, who greets customers with a smile as they are about to go into the car wash. Would highly recommend this place.